Complaints and disputes regulation
F&M has internal complaints regulations and adheres to the Complaints & Arbitration Rules for the Legal Profession [Klachten- en Geschillenregeling Advocatuur]. Any disputes, which arise as a result of the services we provide, will be settled according to the Regulations governing the Disputes Committee for the Legal Profession [Reglement Geschillencommissie Advocatuur]. Those regulations provide for arbitration, on the understanding that a binding advice can also be requested in certain cases. The Disputes Committee is authorised to judge disputes up to a maximum amount of € 10,000.00.
The internal complaints regulations are included here.
The regulations of the Disputes Committee can be found on the site www.degeschillencommissie.nlPrint